🔄 Return & Refund Policy – SEDUCIO

Welcome to SEDUCIO 💙
We value your trust and always aim to provide the best shopping experience possible.

Please read our Return & Refund Policy carefully before placing your order.

📦 General Return Policy

At SEDUCIO, due to the nature of our products, all products are non-returnable and non-refundable once delivered.

For hygiene, safety, and quality reasons, we do not accept returns, exchanges, or cancellations for products that have been successfully delivered in proper condition.

However, we do offer support in the following cases ✅

• 📦 Damaged product received
• 🚚 Shipment not delivered even after 7 days beyond the estimated delivery timeframe

💥 Damaged Product Policy

If you receive a damaged, broken, leaked, defective, or incorrect product, please contact us within 3 days (72 hours) of delivery.

To process your request quickly, please send the following details to our support email:

📧 Return@SEDUCIOs.com

📸 Required Proof

Please attach:

• 📷 Clear images of the damaged product
• 🎥 Unboxing video / damage video
• 📦 Images of outer packaging and label
• 🧾 Order ID / Order number
• 📅 Date of delivery

This helps our team verify the issue faster and provide the best possible resolution.

⏱️ Response Time

Once we receive your email and supporting proof, our support team will respond within 48 working hours 🕒

We carefully review every request to ensure a fair resolution for our customers.

💸 Refund or 🔁 Replacement

After successful verification of the issue, we will provide a suitable solution based on your preference:

💰 Full Refund

If you prefer a refund, we will issue a 100% full refund to your original payment method.

Refund processing time may take 5–7 business days, depending on your bank or payment provider.

🔁 Replacement Product

If you prefer a replacement, we will ship a new replacement product at no additional cost.

Replacement dispatch timelines may vary based on stock availability.

🚚 Shipment Delay / Non-Delivery Policy

If your order has not been delivered even after 7 days beyond the estimated delivery timeframe, please contact us immediately.

For example:
If the estimated delivery was 5–7 days, and your order still has not arrived after 14 days, you are eligible to contact support.

📧 Email us at Help@SEDUCIOs.com

After verification with our shipping partner, we will provide either:

• 💸 Full refund, or
• 🔁 Free replacement shipment

❌ Cases Not Eligible for Refund

Refunds / replacements will not be applicable in the following situations:

• ⏰ Request raised after 3 days of delivery
• 📦 Product used, opened, or tampered with
• 📸 No valid images / video proof provided
• 🏠 Incorrect address provided by customer
• 📞 Customer unavailable for delivery attempts
• 🚫 Order refused by customer

💌 Need Help?

Customer satisfaction is our top priority 💙

For any support related to your order, feel free to contact us:

📧 Return@SEDUCIOs.com
⏱️ Support response time: within 48 working hours

Thank you for shopping with SEDUCIO 🙏✨